Application is not authorized to communicate with the server

If you are using multiple user accounts AND using 3rd Party imaging software then you need to make sure that each user is account is authorized to accept TWAIN images. To authorize each user account you must perform the following steps. Remember that any future user accounts added to the acquisition PC will have to have this procedure completed.

1. Attempt to acquire an image in the 3rd Party imaging software.

2. You will get the following message on-screen.

3. Click “OK”

4. Go into Acquisition Server and click on “Clients Allowed”

5. Check the user account(s) that you wish to authorize followed by the “Update” button