Monday – Thursday 8:30AM to 8:00PM EST

Friday 8:30AM to 6:00PM EST

This website is intended for the United States and Canadian markets only

Due to internal training initiatives, please note that on the dates of September 18th to September 22nd, and October 9th to October 13th, technical support services will suspend operations at 5PM EST. Technical support services will only be available on these dates between the hours of 8:30 AM EST and 5PM EST.

Web ChatText (MMS)E-mailCallRemote Support
Lower-Right Corner(980) 466-5228
(980) 202-5628

Click here for help!

Before you reach out to us for support:

  • Do you have your device serial number on-hand? Click here for help locating it!
  • Do you have the error codes, symptoms, or concerns clearly understood or documented?
  • Do you have timelines of the issue or concerns?
  • If this is a newly-installed device, have you received clinical training yet?
  • Have you tried rebooting your computer or device?
  • Have you contacted your dealer first? Are they aware that you are in need of help?

Monday, Sept 5, 2022 – Labor Day
Thursday, Nov 24, 2022 – Thanksgiving Day
Friday, Nov 25, 2022 – Day after Thanksgiving
Friday, Dec 23, 2022 – Christmas Eve
Monday, Dec 26, 2022 – Christmas Day
Friday, December 30, 2022 – New Year’s Eve
Monday, January 2, 2023 – New Year’s Day